Privacy Policy | Sculpted

This Privacy Policy explains what Sculpted collects about you, why we collect it, how we use it, and the choices available to you.

This policy applies to information collected through our website, WhatsApp orders, and our physical shop.

Who we are

Sculpted
Masilamanipuram, Dindigul, Tamil Nadu 624005, India

Email: sculptedbypreethika@gmail.com
WhatsApp: +91 9361923406

What we collect

Depending on how you interact with us, we may collect:

Contact details — your name, phone number, email address and delivery address, so we can process and deliver your order and communicate with you about it.
Measurements — measurements and other sizing information you provide for tailoring or customising your garment.
Order information — products you purchase, sizes, colours, options selected, customisation details and any notes you provide.
Account information — if you create an account, information required to manage your account and sign in. If you choose to sign in using Google, we may receive information such as your name and email address from Google, depending on the permissions you grant.
Payment information — payment status and transaction/reference information required to confirm your payment. We do not receive or store your complete card details.
Technical information — information such as your IP address, browser/device information and basic website usage information, which may be used to keep our website secure, functional and reliable.

How we use your information

We use your information to:

process and fulfil your orders;
cut, stitch and customise your garments;
arrange delivery;
communicate with you about your orders;
provide order tracking and customer support;
process payments;
maintain your customer account, if you have one;
improve and maintain our website;
prevent fraud, misuse and security issues;
comply with applicable legal, tax and accounting requirements.

We will not use your personal information for purposes unrelated to the services we provide unless permitted or required by applicable law or you have provided the necessary consent.

Your measurements

Measurements and sizing information you provide are used for tailoring and customising your garments.

We share measurements only with people or service providers who need them to make your order.

We do not sell your measurements or use them for unrelated advertising or marketing.

You may contact us if you would like us to delete your stored measurements, subject to any legal or legitimate business requirement to retain them.

Payment details

We do not see or store your complete card details.

Payments are processed through the payment provider selected at checkout, such as PayU or Razorpay. These providers handle payment information through their own systems.

We receive information necessary to confirm and reconcile your payment, such as whether the payment was successful and the relevant transaction or reference number.

Who we share information with

We share personal information only where reasonably necessary to operate our business, fulfil your order, provide services to you, or comply with legal requirements.

This may include:

Courier and delivery companies — your name, delivery address and phone number so they can deliver your order.
Payment providers — information required to process and verify your payment.
Communication providers — information required to send order-related communications through SMS, email or WhatsApp.
Garment makers/workroom personnel — relevant order and measurement information required to make your garment.
Technology and service providers — information necessary to operate our website, accounts, hosting, security and related services.
Government authorities or professional advisers — where disclosure is required by applicable law or necessary to protect our legal rights.

We do not sell your personal information. We do not share your personal information with third parties for their own advertising purposes.

How long we keep your information

We retain information for as long as reasonably necessary for the purposes described in this policy.

Order, transaction, tax and accounting records may need to be retained for periods required by applicable Indian laws and regulations.

Other information, such as account information and measurements, may be retained while it is useful for providing our services or maintaining your account.

You may contact us to request deletion of personal information that we are not required or otherwise permitted to retain.

Cookies

Our website may use cookies and similar technologies to:

keep you signed in;
remember your shopping cart and preferences;
maintain website functionality;
understand how visitors use our website; and
improve website performance and security.

You can control or block cookies through your browser settings. However, disabling certain cookies may affect features such as your shopping cart, account login or other website functionality.

Your privacy choices and rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

request information about the personal data we hold about you;
request correction of inaccurate or incomplete information;
request deletion of personal information where we are not required to retain it;
withdraw consent where processing is based on consent;
opt out of marketing communications; and
raise a complaint about how we handle your personal information.

To make a privacy request or ask a question about your personal information, contact:

Email: sculptedbypreethika@gmail.com
WhatsApp: +91 9361923406

We will handle your request in accordance with applicable law.

Complaints

If you have a concern about how we have handled your personal information, please contact us first at:

sculptedbypreethika@gmail.com

We will review and respond to your complaint in accordance with applicable requirements.

Where applicable under Indian data-protection law, you may also have the right to approach the Data Protection Board of India or another competent authority.

Changes to this policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page. Where appropriate, we will also provide additional notice on our website or through other reasonable means.