Exchange Policy

In short

All orders are non-refundable. We do not offer refunds or store credit.

The only remedy we offer for a delivered order is an exchange for an item that arrives damaged or defective, provided the issue is reported within 12 hours of delivery and supported by a continuous unboxing video.

Every garment we sell is cut and stitched specifically for you after you place your order. Nothing comes off a shelf, and a piece made to your measurements cannot be resold to anyone else.

For this reason, we cannot accept returns or exchanges due to change of mind, size preference, fit preference, or differences in colour caused by screen settings.

Please ask us anything you are unsure about before placing your order. We would much rather answer your questions than disappoint you.

Damaged or defective items

If your garment arrives damaged, torn, stained, defective, or is not the item you ordered, we will arrange an exchange, subject to verification.

To make a claim:

1. Report the issue within 12 hours of delivery. Contact us on WhatsApp at +91 9361923406 or email sculptedbypreethika@gmail.com.

2. Send us a continuous unboxing video. The video must begin before the parcel is opened, clearly show the sealed parcel and shipping label, and continue without stopping or cutting until the garment is completely unwrapped and the issue is visible.

3. Keep the item unused. The garment must be unwashed, unaltered, and have all tags and original packaging intact.

Claims without a valid unboxing video cannot be accepted.

The unboxing video helps establish that the damage or issue was present when the parcel was opened rather than caused after delivery. It may also be required when we raise a transit-damage claim with the courier.

What happens next

We will review your claim and respond within 2 business days.

If the claim is accepted, we will arrange collection of the affected item at our cost and, as applicable, correct, remake, or replace the affected garment.

Any remade or replacement garment will follow the applicable making and dispatch timeline for that product.

No refund or store credit will be provided.

What is not considered a defect

The following do not qualify for an exchange:

• A slight difference in shade between your screen and the actual fabric, or between different dye batches.

• Small variations in hand embroidery or aari work. These are handmade, and no two pieces will be exactly identical.

• A garment that fits differently from what you expected when it was made correctly according to the measurements you supplied.

• Damage caused after delivery, including damage caused by washing, alteration, improper handling, or failure to follow the garment's care instructions.

• Change of mind after placing the order.

• A preference for a different size, colour, design or fit after the order has been made.

• Minor variations that are a natural characteristic of handmade garments or fabrics.

Measurements and fit

Customers are responsible for providing accurate measurements and order details.

Where measurements are provided, the garment will be made according to those measurements.

If the garment has been made correctly according to the measurements supplied by the customer, a difference in personal fit or preference is not considered a defect and will not qualify for an exchange.

Please contact us before placing your order if you are unsure about measurements, sizing or fit.

Colour differences

Product photographs are taken under natural or studio lighting and are intended to represent the product as accurately as possible.

However, colours may appear slightly different depending on your screen, device settings, lighting conditions and fabric dye batches.

Such minor colour variations are not considered a defect and are not eligible for exchange.

Handmade work

Hand embroidery, aari work and other handmade details may contain small variations in stitching, placement, texture or finish.

These variations are a natural part of handmade work and are not considered defects.

No returns or exchanges for change of mind

Once an order has been placed and processed, we do not accept returns or exchanges because you:

• changed your mind;

• no longer want the product;

• prefer a different colour;

• prefer a different size;

• prefer a different fit;

• ordered the wrong size or measurements;

• do not like how the colour appears on your screen; or

• simply no longer wish to keep the garment.

Questions

If anything is unclear, please contact us before placing your order.

WhatsApp: +91 9361923406
Email: sculptedbypreethika@gmail.com