Shipping Policy

How long your order takes

The following are our default timelines for most orders:

• Making & Dispatch — 4 to 8 business days: Your garment is cut and stitched to order after your payment is received.

• Delivery — 3 to 7 business days: Once dispatched, your order usually reaches most addresses in India within 3 to 7 business days.

Please note: These are our default timelines. The actual making, dispatch, and delivery time may vary depending on the product or design. If a specific product has a different dispatch or delivery timeline, the timeline mentioned on that product page will apply.

Business days exclude Sundays and public holidays.

Shipping charges

Shipping charges are calculated at checkout based on your delivery PIN code and will be shown before you complete your payment.

Some products may be marked as Express Shipping and may have a shorter processing or dispatch time. Where applicable, the specific timeline will be mentioned on the product page.

Where we deliver

We deliver across India.

For international orders, please contact us on WhatsApp at +91 9361923406 before placing your order so we can provide the applicable shipping charges and delivery details.

Tracking your order

Once your order is dispatched, we will share the courier name and tracking number with you by SMS, email or WhatsApp.

You can also track your order through Track Order or through your account, if you have one.

Please allow up to 24 hours for tracking information to start showing movement after dispatch. This is normal and does not necessarily mean that your parcel has been lost or delayed.

Please check your address

Orders are delivered to the address provided at checkout.

Please ensure that your address is complete and that you provide a working phone number, as the courier may contact you before delivery.

If a parcel is returned to us because of an incorrect or incomplete address, refusal to accept the parcel, or repeated unsuccessful delivery attempts, any cost for reshipping the order will be charged to the customer.

Delays

Occasionally, deliveries may be delayed due to factors beyond our control, such as weather conditions, local disruptions, courier backlogs, strikes, or other logistical issues.

We will inform you if we become aware of a significant delay.

If your tracking information has not shown any movement for more than 7 days, please contact us at sculptedbypreethika@gmail.com or +91 9361923406. We will raise the issue with the courier and assist you with the tracking.

Damaged in transit

If your parcel arrives damaged, please refer to our Exchange Policy.

Any damage must be reported within 24 hours of delivery and must be supported by a continuous unboxing video showing the package and the product clearly.

Orders are non-refundable. If the product is confirmed to have been damaged in transit, it will be eligible for an exchange in accordance with our Exchange Policy.